Customer Testimonials
Excellent customer service. Purchased a used vehicle and felt confident that it was serviced and accurately represented. Overall great buying experience!
Extremely disappointing experience at Sam Leman Mazda. Buyers, BEWARE!
I spent almost 3 hours at this dealership after
negotiating a deal for a 2020 Toyota Camry. We agreed on an $18,700 out-the-door price, which I have confirmed through both text messages and written documentation.
They collected all my documents, ran a hard inquiry on my credit, got my loan approved, and had me complete almost all the paperwork. Then, suddenly, they claimed there was a “miscommunication” on their end and demanded an additional $1,000!
A few people deserve to be mentioned:
- Branden (Salesperson): Was involved in negotiating and confirming the price.
- Mike: ... Read More Google - Nov 10, 2026
To be honest, this has been one of the most horrible experiences I’ve ever had! I purchased my truck in March, and two weeks later, I discovered a leak in the back. I immediately spoke with the person I had closed the deal with, and they claimed to know nothing about it! Keep in mind that there was a known manufacturing defect affecting the rear section of this type of vehicle! They saw me crying and begging for help; they only pretended to assist, but never actually did anything. I spent 4 or 5 months trying to save up enough money ... Read More Google - Oct 27, 2026
We came here with a trade in and some numbers in mind, but instead of talking about different options and different ranges, the saleswoman brought us three vehicles we didn't want (we had researched vehicles ahead of time and she didn't want to talk about them). Athena was very nice, but she didn't listen to us, and her manager was not so nice, loudly saying, "I can't make that work!" when I was sitting in the sales room.
We went to Sam Leman Mitsubishi and got a way better deal for the trade in ... Read More Google - Oct 27, 2026
All of the Mazda team members were friendly and professional. Especially Semira. She was pleasant and not pushy. I've purchased and leased a lot of vehicles in my life and this was by far my best experience at a car dealership.
Just got my very first Mazda the experience was absolutely amazing and pain less!! Brandon D. was great and so fast with everything. He maid the experience enjoyable and easy.
Branden Donnell was amazing! I purchased a 2026 Mazda CX-5 and it was a smooth process. He answered all my questions, was patient, knowledgeable and very kind. I highly recommend.
Excellent service - the staff is both personable and professional, as well as knowledgeable while being able to communicate said knowledge in a way that is easy to understand. I specifically spoke with Athena and Sebastian so that is who I am referring to.
Semira was very helpful in my car search! She even followed up with me up to a month later to see if there was anything she could assist with. Highly recommend.
Nothing but great things to share about my experience with this dealership! Branden was my salesperson and he’s an absolute gem; friendly, helpful, transparent and made the process easy from start to finish. Sebastian and Blenn in finance were also a dream to work with! Highly recommend if you are in the market for a car!
Josh, Justin, Finance Manager and all other staff were Amazing. Best experience I’ve ever had. Highly recommend Mazda dealership, Josh Zakery General Manager and Justin Schultz sales. Amazing people and Great Car. The Finance Manager does Amazing job too. Go see them, you will be pleased and satisfied. 💪👍🙏
Justin Schultz is top quality salesman. He actually listens to what you are wanting or need. No pushing you into just buying something that you really don’t want. Thank you Justin and account Manager, top notch customer service!
Great experience here working with Athena! We purchased a brand new cx-50 hybrid after going to Honda, Toyota, and Subaru dealerships to try out mid-size SUVs. Overall, couldn’t recommend this place enough. Thanks!
My wife and I visited Sam Leman Mazda to test‑drive a CX‑90 PHEV Premium Plus. Athena, our salesperson, was friendly and brought two vehicles around, but several parts of the experience were unusual.
For both test drives, Athena insisted on driving the outbound leg before letting us drive back. She also insisted on driving my trade‑in—a 2014 Mazda 6 GT with 101k miles—aggressively, then commented on “hesitation” and “soft brakes,” even though the car’s ECU behavior and older brakes are normal.
They appraised the trade at $4,000, far below KBB's lowest "fair quality" tier (~$6,000) and ... Read More Google - Aug 11, 2026
Quickest easiest car purchase I've ever experienced. Brandon in sales is amazing. Sebastian made the financing quick and easy. The whole team is great. This is my forever dealership!
Nathan was a great salesman, very upfront and informative. The only reason it’s not a 5 star is the paperwork process took 3 hours. Would 100% come back and work with Nate again.
Everyone there is amazing and super friendly! Especially Athena, She helped me with a 2021 bronco sport the process was super easy and honestly kinda fast for being there on a Saturday! 10/10 would recommend and would definitely go back in the future! I just love love my new car!
My new car buying experience was very good. My salesman, Branden, was very kind, efficient, caring, and communicated very well. I appreciated his work ethic. He went above and beyond to serve me well.
My experience was great! Athena and Sebastian were great to work with and helped me get a great deal on a great car!
I had a great experience shopping and later buying a new car at Sam Leman Mazda. Justin the salesman was very knowledgeable and helpful. He answered all my questions and went out of his way to help. Will definitely telling my friends about Sam Leman Mazda.
Brandon is efficient and understanding highly recommend
I can't say enough good things about Sam Leman Mazda in Bloomington. From the first inquiry, I appreciated the up-front and honest approach to what can be a fairly traumatic process. Brandon was THE BEST! His communications were quick and on point and I really appreciated his updates even when he was waiting for information from someone else. He went above and beyond at every stage of the process. Additionally, Sebastian was great at explaining all my options in the financing office and helping me find the right options for my needs. The entire process was quick and seamless ... Read More Google - Jul 16, 2026
Athena Bobo is an amazing sales person. We test drove 6 vehicles all on the same day. She has a very friendly attitude and makes you feel at ease while you are car shopping. The management is great too, I even had a hiccup with an insurance issue and they were completely understanding. Thank you for a great car buying experience... from a guy who hates car shopping 😨😱🙎🤦😜🤪🕺👍😎🤣
Friendly sales people stayed late just to close on my care.
Great Experience so far, haven't quite finished the vehicle purchase properly quite yet due some issues with an insurance company. Athena Bobo is a wonderful sales person! The staff have been great so far. Even so far as to understand my position with an insurance payment that hasn't happened quite yet. With Athena, I drove 6 vehicles with her all on the same day. She has a very friendly personality and made me feel quite at ease with the car buying process.
I will say this. Car buying is not fun but when you are able to negotiate and ... Read More Google - Jul 14, 2026
THEY SELL YOUR INFORMATION!!!!! ……….By far one of the worst car buying experiences I’ve ever had. They “say” they don’t sell your information, you check a box not to sell your information. Yet a day or two after buying my car from them I start getting spam calls 3-5 times a day with loan offers from a loan application I never applied for. Since then I’ve had to pay 150 bucks for “delete me” and anther 15 bucks a week for robo blocker app. Thanks Sam Leman Mazda!!
On top of that they rush you, I was wanting to ... Read More Google - Jul 10, 2026
Athena was awesome! Stopped by on a spur of the moment and ended up with a Jeep Gladiator.
We are happy with the vehicle we purchased. The sales person was easy to work with. The finance manager was very helpful.
I honestly cannot say enough good things about my buying experience with Justin Schultz! I have bought a lot of cars in my life, and I do mean a lot… But never have I enjoyed dealing with a salesman as down to earth and easy to talk to as Justin. It was like reacquainting with an old friend. By the time I left there, he felt like family. Thank you, from the bottom of my heart! ❤️
I honestly cannot say enough good things about my buying experience with Justin Schultz! I have bought a lot of cars in my life, and I do mean a lot… But never have I enjoyed dealing with a salesman as down to earth and easy to talk to as Justin. It was like reacquainting with an old friend. By the time I left there, he felt like family. Thank you, from the bottom of my heart! ❤️
I had a great experience working with Sam Leman Mazda and my sales representative Athena. She was extremely kind, patient, and genuinely helpful throughout the entire process. I truly appreciate her professionalism and would definitely recommend her to anyone looking to buy a car.
Athena was so awesome and kind! Very pleasant experience with my first car buying experience! Highly recommend!
I bought a car from Sam Leman Mazda back in 2021 and had a great experience. That was my first time buying a car and I was surprised by how straightforward it was. Jen, our salesperson, was very helpful and did not push anything on us. She also had good advice about different add-ons and features.
Brendan and Sebastian are the gems of this dealership! They made the process of getting a new car so easy!
Excellent service & nice people - buy your car here!
I had a great experience working with Branden Donnell! From the moment we arrived, he was friendly, approachable, and genuinely focused on making the car purchasing experience as smooth as possible.
What really stood out what how efficiently Branden handled everything. He clearly respected our time and worked to ensure we could complete the process quickly without feeling rushed or overwhelmed. He even cleaned up our new Mazda to help expedite the process!!
Overall, Branden's professionalism and easygoing attitude made us feel at ease and reassured. I would highly recommend him to anyone looking for a great car buying ... Read More Google - Jun 22, 2026
Very nice service department...easy in, easy out
I had an excellent experience working with my Annie Greil. She was knowledgeable, professional, and genuinely cared about helping me find the right vehicle rather than just making a sale. She took the time to answer all my questions and explained the process clearly. Annie's friendly attitude, honesty, and attention to detail made me feel confident in my purchase. She went above and beyond to ensure everything was handled smoothly from start to finish. If you're looking for someone who truly puts customers first, I highly recommend working with her. Thank you for providing such outstanding service!
Branden was amazing help when my husband was searching for a new truck. He was patient and so helpful with finding inventory that he was interested in. His knowledge made the experience go smooth. I have been recommending others who are also looking to reach out to Branden and will continue to send people to him. Thank you Branden and Sam Leman Mazda for helping us!
This was my first time going to a Leman dealership, and I had a great experience! Branden immediately welcomed me and my family in, and he promptly got me set up for a test drive. I truly appreciate how he took the time to explain various features and mechanics of the car to me. He was very personable! At the end of the day, I walked out with a pristine pre-owned Mazda CX-5! This dealership certainly had the best quality vehicles in the area. Thank you so much, Branden and the Leman Mazda group!
This was my third experience with purchasing a car at Sam Leman, second time with Sam Leman Mazda. All my experiences have been wonderful. My salesman, Justin, and the finance people were all extremely knowledgeable and helpful and the experience was low pressure and pleasant. I'm thrilled with my new car and this experience just confirmed for me that I will continue to recommend Justin and Sam Leman Mazda to my friends and family.
Brandon and Sebastian at Sam leman Mazda in Bloomington we're very professional and informational!! They gave me a piece of mind and lots of knowledge. I purchased a beautiful 17 Silverado its beautiful and runs very well. The customer service is top tier the new sales people are top tier. My experience was amazing per usual. But it's all because of Dave in service that keeps me coming back for repairs and to keep buying vehicles in the Mazda family. No matter what day what time or the issue they make me feel like part of the family. Thanks ... Read More DealerRater - Jun 8, 2026
Justin Schultz was the best! He explained the process very clearly and made buying a car quick and easy!
Justin is great! He is helpful and thoughtful, really goes above and beyond.
Looking for my first car and Justin helped find the best one!
Rachel was great to work with, friendly & accommodating!
Rachel was awesome! I wasn't able to get the vehicle I wanted from the Mazda dealership but she took me over to the Chevy one and worked with me to get just the SUV that I wanted.
Jesse was an amazing salesman and I will definitely continue to do business with him in the future. He was very helpful, knowledgeable about the vehicles, and answered any of my questions I had. He had a great personality and was amazing to deal with. Jesse made my car sale a great experience. Five Stars!!!!
I HAD A WONDERFUL EXPERIENCE with Victor and the team at SL Mazda Victor took his time, and explained everything. I never felt pushed to make a quick decision. I of course decided before I even add it home Thank you to all the people who helped and supported me during my process I love love my car Very much
I recently helped a neighbor purchase a new CX-50 and Consuela and Matt made the purchase very easy. Consuela is an excellent salesperson and extremely knowledgeable about the car we were looking at.
Victor was very helpful with trading in my car and finding something that I love!
Justin was a great guy to work with, very friendly. Our 2019 Tahoe was a nice purchase, but a few things made the experience not so enjoyable afterwards. The car interior was not well cleaned at all, we found some candy, toys, etc in the seats on the way home. Not a huge deal but the big issue was the very next day the brakes started to squeal. They had 4mm left and the replace indicator tag was hitting the metal on the pads. I’m guessing they weren't even serviced. I replaced all brake pads and rotors the following ... Read More Google - Aug 14, 2025
Nick was extremely informative and was able to have me all the information I was looking for.
Not a good salesman. When offered what wanted to buy. Did not offered a less expense auto with less options
Picked up my second Mazda, the CX-30 this week. Justin Schultz was fabulous. He’s super friendly and very knowledgeable . He took the time to understand my needs and wants. He made me feel comfortable during the entire process. I feel like I made a new friend while getting a new car I love.
On March 8th I purchased a used 2017 Subaru wrx. Of course, with any used car there can be some issues but only being a few years old and appearing to be clean and also the dealer stating the vehicle had to go through inspection I figured I shouldn't have too many issues. The day I purchased the car it was about 30 degrees and the car started right up and drove well. The next time I drive it was at night and I noticed I have a headlight out, not too big of a deal and that's on me ... Read More Google - Mar 18, 2025
⭐️⭐️⭐️⭐️⭐️ We had an amazing experience working with Dylan! From the moment we walked in, he made us feel comfortable and never once pressured us into making a decision. He was incredibly patient, letting us test drive multiple vehicles to find the perfect fit. He took the time to answer all our questions and worked with us every step of the way to ensure we got the best deal possible. If you’re looking for a stress-free car-buying experience with someone who genuinely cares, we highly recommend Dylan!
Incredibly friendly and helpful. Consuela helped me and was lovely through and through. Simple and easy process.
Incompetent sales team. We test drove the same car twice and negotiated a best price with sales manager Darrell. We spoke with salesperson multiple times about the same car. We agreed we wanted to move forward with purchasing and they switched the price back to full price saying it was for a different car not even on their lot. We never even looked at another vehicle there.
I highly recommend working with Sales Associate Consuela Regal. She made my recent purchase of a 2025 Mazda CX-5 an easy and very pleasant experience. She has extensive knowledge of the product, is professional and pays close attention to detail. She helps you find exactly what you're looking for without pressure. The decision was also easy because the service department took great care of my previous Mazda.
Consuela helped me get a car for my family’s needs. She is an amazing, professional woman in this field of work, everyone should go to her for their needs.
My second car bought here. I like working with Consuela. Good service department as well.
Sam S. went out of his way to make sure I was comfortable and appreciated. I was looking for a used car within my budget in good condition and a style I would enjoy. And low mileage. This was a tall order. He totally understood what I was wanting and he did his best to find it. My budget really held us back. We test drove a couple of cars that weren't quite what I was wanting. But I realized pretty quickly that what I wanted didn't match up with what I could afford. He worked with the ... Read More DealerRater - Oct 22, 2024
Update: Month 3 after we purchased this car. We found out when the dealership fixed our turbo they bought the incorrect one and installed incorrectly. So since than we have had to spend 1100 on wiring issues and now another 2000. They are aware and offered just to fix turbo and not the other 2000 issue. So we are now up to half of what we paid for the car the car has been in the dealership every month since we purchased it and we have not driven it enough to get an oil change. The maintenance manager is aware of this situation and ... Read More Google - Sep 21, 2024
I highly recommend working with Consuela Regal. She is friendly, responsive, attentive, and patiently answered my questions. I appreciated that she was reliable - she always followed through on what she said she would do. She also went above and beyond to ensure that the purchase day went as smoothly and efficiently as possible since I came in from out of town.
The hospitality here is second to none! Justin was awesome helping me find the perfect car for me, he goes above and beyond! If you're in the market for a new car, hit up Justin at Sam Leman Mazda
Worst after service
Justin Schultz was welcoming, friendly and listened to what I wanted and made the experience of buying a car less stressful. I highly recommend Justin.
Low pressure and worked hard to get my deal. My salesman Dylan Hutchinson was very good in helping me reach our deal
If you're buying a used vehicle PLEASE review your Carfax, look over the car immensely, and note the Lemons. Husband bought a used 2023 Tesla with 15k miles, and a clean Carfax (no accidents) presented with factory warranty left. Took it into service within the first month of owning and Tesla service tells husband they can't fix anything as this vehicle has been in an accident with major structural damage and cracks in the frame and therefore warranty wouldn't cover anything and its unsafe to drive and was not fixed properly from a wreck. So went back to ... Read More Google - Jun 7, 2024
I recently purchased a new Mazda from Sam Leman Mazda and had a great experience. Justin Schultz greeted me as I walked in the door and we talked at length as to the type of car I was looking for and what I would be using it for. I had done quite a bit of research in advance of going to dealerships but needed to physically see and sit in the cars before doing any more research and Justin was very accommodating in showing me all the cars and talking me through all the other cars that fit in the ... Read More DealerRater - Apr 7, 2024
Once again Matt Klepec was amazing! He helped our 18 year old daughter purchase her first car. He was patient and listened to her wants and needs. Matt made sure it was a great experience for her. Highly recommend working with Matt. This is our 3rd Sam Lehman vehicle purchase and won’t be our last.
My last 4 vehicles have been from Mazda from Sam Leman Mazda in Bloomington, IL. Best salesman hands down is Victor Cioflec. He is the longest running salesman at Sam Leman Mazda in Bloomington IL. I trust Victor to tell me the truth and to be honest.
Consuela Regal was fantastic to work with, and she made my buying experience easy! Her professionalism, attention to detail, and enthusiasm create an enjoyable and welcoming atmosphere. She has extensive knowledge and a genuine commitment to customer satisfaction that set her apart. I highly recommend her!
Honest and outstanding service, Mr. Justin Schultz! Justin helped us once again with our second Mazda from Sam Leman Mazda. As always, Justin went above and beyond to not only meet our expectations, but exceeded them too. Believe me when I say, that Justin is very trustworthy and knowledgeable about the Mazda product, what he doesn’t know, he will find out. I would highly recommend him to friends and family and no doubt that we would buy another car from him in the future!
Victor was a real professional in helping me with the lease of my new Mazda CX50
After getting review requests after every visit, no matter how trivial, I asked them not to solicit me for reviews. They said they wouldn't. Made me jump through some hoops and change some account settings. I warned them that if they solicited me for further reviews, they would receive negative reviews only. 3 months later. Oil change. "Please leave us a review. " ok. I am keeping my promise.
Here is a factual negative review:
Went to a used car event. Shopped the lot for more than an hour. Decided on a vehicle. Got most of the way through ... Read More Google - Oct 26, 2023
Consuela Regal helped with the purchase of my new CX-5! They were really great!
Car extended warranty does not cover full repair as advertised. Had to pay additional charges and deplete 5-year warranty due to one repair.
Consuela was amazing to work with! She took the time to listen to my wants and needs and spent the time getting me exactly what I wanted! She made buy a car enjoyable, not stressful!
Consuela was superb with her product knowledge, listening, and responding to our needs. She is a delight to be around and her style is easy going and effective - simply a great person to do business with!
Dylan was great to work with and found me exactly what I was looking for.
Consuela was absolutely amazing to work with! We dropped by with our one year old just to look at the Mazdas we'd viewed online and Consuela was able to sell us on our Mazda CX5 just by sharing her experiences with Mazda and showing us and test driving cars. She was so patient with our one year old and even held him and showed him the keys in the lock box. Our experience with Consuela was excellent from start to finish and we love our new car!
Victor was great through the whole process. He help me find a vehicle that fit my wants and needs. He stood strong through the whole process as I worked out the financial hurdles, got qualified and drove home in my new vehicle.
Although I did not purchase my 2018 Mazda 3 here, I have had it primarily serviced here since new, and have been happy with the service I receive from Dave an the staff. I drive a lot of highway miles, and average around 30,000 miles per year. I had the car's original front brake rotors and pads replaced here in April of 2022, at approximately 144,000 miles. A few months later, I would get a severe shimmy/pulsating from the front brakes when depressed at various speeds, the steering wheel would literally shake and vibrate like I was running a jackhammer when I would ... Read More Google - Jul 11, 2023
I was looking for a cx9 and Justin went above and beyond to find me the perfect car and we are so happy with our whole experience and we be buying more
Victor made buying a car enjoyable. He listened to our wants and needs and found us exactly what we were looking for.
Over the years, I have purchased dozens of vehicles. Despite being comfortable & familiar with the purchasing process, there is usually some less-than-pleasant aspect to the transaction… until now. After dealing with Consuela & her team, I see why my entire family now drives Sam Leman Mazdas (and I haven’t even dealt with the legendary service department yet). Thanks, Consuela!!
Consuela was very easy to work with and made the process enjoyable. She provide honest answers to all questions and didn't push anything.